Refund, Cancellation & Shipping Policy
What you can cancel, when a refund is due, how long it takes, and how we ship instruments.
We want you to be confident before you pay, so this page sets out plainly what happens if you change your mind. This policy forms part of our Terms & Conditions. If anything here is unclear, please ask us before paying — we would much rather explain than disappoint.
1. Online Courses — Cooling-Off Period
You may cancel an online course and receive a full refund within 24 hours of payment, provided that:
- you have not attended a live class under that plan, and
- you have not downloaded any notation PDF or lesson material from the portal.
To cancel, message us on WhatsApp at +91-7565050505 or email info@aalaapmusic.com from the address you enrolled with, stating your name and the plan purchased. The 24 hours run from the timestamp of your payment.
After the 24-hour window, course fees are non-refundable. This is because portal access, recorded lessons, notations and practice tools are released to you in full as soon as your account is activated. Instead of a refund, we offer the options in section 3 below.
2. Private Classes and Class Packs
A private class may be rescheduled free of charge if you tell us at least 3 hours before the scheduled time. A class cancelled with less notice, or missed without notice, is treated as delivered and is deducted from your pack. If you do not join within 20 minutes of the scheduled start time, the teacher may end the class, and it is likewise treated as delivered. Please also tell us at least 48 hours in advance of the timing you want for your next class, so that a slot can be held for you. If your usual teacher is unavailable, the class may be taken by another teacher of the academy.
If we cancel or cannot conduct a private class, it is rescheduled at no cost to you, or credited back to your pack.
Unused classes in a pack are refundable on a pro-rata basis within 7 days of purchase, less the value of any class already taken. After 7 days they are not refundable in cash.
All classes in a pack must be completed within 30 days of the booking date. Any class still unused after 30 days lapses, and is neither refundable nor extendable. If you can see that you will not finish in time, tell us before the 30 days are up — the options in section 3 below may be available to you.
3. If You Cannot Continue
Life happens — illness, a transfer, exams. If you cannot continue after the cooling-off period, please talk to us rather than simply stopping. Depending on your circumstances we can usually offer one of the following, at our discretion:
- Pause your plan and extend its validity by the paused period (normally up to 60 days).
- Transfer the balance of your plan to an immediate family member.
- Adjust what you have paid against a different course or a longer plan. On an upgrade, the amount already paid is set off against the new plan — you never pay twice for the same months.
These are goodwill options, not entitlements, and are offered in place of a cash refund.
4. Offline Classes at Our Branches
Admission and registration charges are one-time and non-refundable once admission is processed.
Monthly tuition fees are payable in advance and are non-refundable once the month has begun. If you decide not to continue, simply do not pay for the following month; no notice period or cancellation fee applies.
If the academy discontinues a batch and cannot offer you a comparable alternative, the unused portion of your fee is refunded in full.
5. Free Webinars and Demo Classes
Free webinars and demo classes carry no fee, so no refund arises. You may cancel a registration at any time by replying to our message, and we will release your seat to someone on the waiting list.
6. Events, Contests and Recording Sessions
Registration fees for events, contests and studio sessions are non-refundable, because seats and slots are blocked on your behalf. A registration may be transferred to another participant up to 48 hours before the event, with our written confirmation. If the academy cancels or postpones an event and you cannot attend the new date, the fee is refunded in full.
7. Software Licences (RiyazStudio)
A software licence key, once issued and delivered to you, cannot be cancelled or refunded, as it cannot be returned or reused. Please confirm the version and system requirements with us before ordering. If a key fails to activate, contact us within 7 days and we will have it replaced or reissued at no cost.
8. Instruments and Physical Products
Each bansuri is handmade, tuned and tested individually before dispatch. Because of this, we do not accept returns simply for a change of mind.
We will replace or refund an item that is:
- damaged or broken in transit;
- defective, cracked, or not holding its tuning;
- a different scale, grade or item from the one you ordered.
To claim, contact us within 48 hours of delivery with your order number, photographs of the item and the packaging, and an unboxing video if you have one. The unboxing video is the single most helpful thing in a transit-damage claim, so we recommend recording one. Return shipping for a valid claim is at our cost.
Approved claims are settled by replacement, or by refund if a replacement is not available. Items returned used, altered, or without their original packaging cannot be accepted.
9. How Refunds Are Made
- Refunds are always made to the original payment method — the same card, UPI ID or bank account used to pay. We cannot redirect a refund to a different account.
- Once approved, we initiate the refund within 2 working days. It then reaches you within 5–7 working days, depending on your bank or card issuer.
- Refunds are made in Indian Rupees for the amount received. Any currency-conversion or foreign-transaction charge levied by your own bank is not refundable by us.
- Payment gateway fees, where they are not returned to us by the gateway, may be deducted from a discretionary refund. They are never deducted from a refund made within the 24-hour cooling-off period or from a refund due to our own cancellation.
- You will receive a confirmation on WhatsApp or email when the refund is initiated.
10. Failed and Duplicate Payments
If money is debited but your enrolment or order does not confirm, the amount has usually not reached us and is auto-reversed by your bank within 5–7 working days. If it does not come back, send us the transaction reference or UTR and we will trace it with the payment gateway and refund any amount received in error. Duplicate payments are refunded in full, without deduction.
11. Shipping and Delivery
This section applies to physical products only. Courses and software are delivered electronically, and your portal access opens the same day your enrolment is confirmed.
- Where we ship: across India. We do not ship instruments outside India at present. If you are abroad and would like one, please write to us and we will quote separately.
- Dispatch: orders are checked, tuned and dispatched within 2–3 working days of payment confirmation. Orders placed on a Sunday or a public holiday are processed on the next working day.
- Delivery time: normally 4–8 working days after dispatch within India, depending on your location. Remote pin codes may take longer.
- Tracking: the courier name and tracking number are sent to you on WhatsApp as soon as the parcel is booked.
- Shipping charges: as displayed at checkout for your order. A hard-cover carry case is included with every bansuri.
- Delays: courier delays caused by weather, strikes, festivals or other circumstances beyond our control are outside our responsibility, though we will always help you follow up with the courier.
- Undelivered parcels: if a parcel returns to us because the address was incomplete or nobody was available to receive it, we will re-ship once you confirm the address. Re-shipping charges apply.
12. How to Raise a Refund or Delivery Request
Write to us with your name, registered mobile number, order or payment reference, and a short description of the problem:
Email: info@aalaapmusic.com
Phone / WhatsApp: +91-7565050505
We acknowledge every request within 48 hours and decide it within 7 working days. If you are not satisfied with the outcome, you may escalate to our Grievance Officer, whose details are in clause 17 of our Terms & Conditions.
13. Contact Us
Aalaap Music Academy
Sigra (Head Office): Sigra-Mahmoorganj Road, Behind Hotel Padmini, Near Kalyani Vatika, Yog Nagar, Varanasi — 221010, Uttar Pradesh, India
Lanka Branch: Saket Nagar (Nariya), Lanka, Near Sankat Mochan Mandir, Varanasi — 221005
Phone / WhatsApp: +91-7565050505
Email: info@aalaapmusic.com
MSME: UDYAM-UP-75-0082727